Top > Corporate Social Responsibility > The Benesse Group's CSR
In fiscal 2009, the Benesse Group identified five "Basic Principles of CSR" which form the basis for the Group's CSR philosophy and serve as the guiding principles for Group CSR activities. In fiscal 2010, the Group began formulating CSR Achievement Targets to promote CSR activities more systematically for the entire group.
The objective of Benesse’s CSR activities is to channel the energies and activities of company employees toward the fulfillment of the Benesse philosophy — creating a better quality of life for themselves and for others. By embracing the Group’s CSR values, each employee endeavors to fulfill the objective of “living well.”
In February 2011, Benesse Holdings launched a CSR Promotion Dept., which will be responsible for developing plans to achieve the Company’s medium- and long-term CSR Achievement Targets, and thus help make the Company an even more responsible corporate citizen. By achieving these targets, the Benesse Group expects to create value and benefit society, while becoming a trusted partner that is highly regarded by all of its stakeholders.
The following is a report on the progress that the Company has made towards setting these targets, as of July 2011.
- Sincerity
- Frontline capabilities
- Methods of motivating children
- Developments in public service-related businesses
(importance to society)
- Capacity to cultivate multitalented leaders
- Fostering employees who are responsive and flexible, and who can contribute in areas beyond the narrow focus of their work responsibilities
- Conveying the company’s expansion potential to employees
| Supply chain management | Group policy, CSR procurement, survey of suppliers and manufacturers’ approach to CSR, reorganization of group information and policy development |
| CSR Management | Determination of CSR Achievement Targets and PDCA cycle to promote greater sensitivity to global CSR issues |
| Environmental measures | Confirmation of the importance of group environmental policy, and creation of policies (August 2011) |
Mr. Kazuhiro FujiwaraFormer Principal,
Wada Junior High School in Suginami-ku Tokyo,
Guest Professor, Tokyo Gakugei University,
Special Advisor to the Governor of
Osaka Prefecture
Teaching the Ability to Think Critically
Nearly all elementary and junior high school students in the town of Kamaishi, Iwate Prefecture, were able to safely escape the tsunami that followed the Great East Japan Earthquake. This was because for more than ten years they have been taught to think and act by themselves, rather than to wait for instructions from adults. These students had developed critical thinking skills; that is to say, they realized that sometimes unexpected things may happen in this world, and you cannot always rely on adults to tell you what to do. In many ways, this disaster is stimulating changes in the traditional Japanese ways of doing things. People are starting to realize that they need to abandon rote learning — “education for the sake of education” — and instead, instill young people with the ability to think critically. The important thing is to develop a child’s ability to respond quickly to a given situation, to think, act, implement, and act spontaneously on intutition. I think that Benesse should encourage this approach to education.
Mr. Hiroyuki MurataPresident, Murata Associates, Inc.,
Professor, Tohoku University
Promoting the Concept of Self-Sufficiency, on a Global Basis
In the field of nursing care, the recent earthquake provided many important lessons. The elderly people who were most likely to survive the disaster were those who lived in facilities that focused on fostering self-sufficiency, not those that treated residents like weak charges who must be cared for. As Japan’s population ages, it is important to promote the idea of improving quality of life by helping elderly people to be more self-sufficient. The issue of aging demographics is gradually becoming a global issue. As one of the leading players in the elderly care business, Benesse should learn the importance of self-sufficiency among the elderly, as demonstrated by this disaster, and promote this concept globally.
Moreover, it seems to me that the connections between Benesse’s main businesses are still weak. For example, the Group should seek new ways to unite the resources of its child care and elderly care businesses, to create inter-generational operations that enhance happiness for both children and the elderly.
Ms. Kumi FujisawaVice President, Think Tank SophiaBank
Vice President, Japan Social Enterpreneur Forum
Promoting Critical Thinking Among Employees
Though the words “living well” have a good ring to them, it is not always clear if the positive message of Benesse’s corporate ideals are fully embraced and implemented by employees. Are employees are truly using their own preferences and initiative to select and guide their work activities — I have the sense that Benesse employees are still not able to reach beyond the framework of their job responsibilities, and I think that more critical thinking and action is required to reshape business activities. Benesse has abundant experience and knowhow, but the question is how the Company can best put that knowhow to use. For example, rather than promoting an elder “care” business, it might be better to seek ways to ensure that people can remain productive and active for their entire lives. I hope Benesse will examine all of its businesses from this sort of innovative perspective.
Kenichi Fukuhara
Representative Director, Executive Vice President and CFO Benesse Holdings, Inc.
Identifying CSR Achievement Targets through critical thinking and actions
Kenichi Fukuhara
Representative Director, Executive Vice President and CFO Benesse Holdings, Inc.
Benesse believes that critical thinking and direct action is essential to help stakeholders improve their quality of life, so the Company is gathering ideas and feedback from experts and using this knowledge to try to address social issues. The Company also wants to awaken untapped possibilities and unlock its potential to create value for society, so it is trying to cooperate across departmental or divisional lines to generate breakthroughs, methods and techniques that can help people to “live well”. By making effective use of its human and material resources, Benesse believes it can make progress towards achieving its CSR Achievement Targets.



